KnowledgeBase for LiveChat
Integrate LiveChat with KnowledgeBase and empower your support with self-service
KnowledgeBase is a help center software that allows you to create, manage, and share self-service content with your customers and within the customer support team.
Discover the potential of KnowledgeBase to optimize your product information, empower support agents, and deliver round-the-clock customer support. KnowledgeBase lets you effortlessly organize product and service information, benefiting both your team and customers.
By equipping support agents with instant access to organized knowledge resources, you can improve their responsiveness and the quality of information and, in the long run, grow customer satisfaction.
Simultaneously, customers can explore a comprehensive help center featuring product FAQs, articles, and instructions, at their convenience. With 24/7 self-service capabilities, ticket deflection is maximized, ultimately reducing the costs of your customer service.
See the full feature list here: https://www.knowledgebase.com.
Key Features
Provide a couple bits of information and let AI create help articles, from content, titles, to tags.
Build two different knowledge bases – one for your team, and one for your customers.
No more jumping back and forth. Connect with LiveChat to send articles directly from KnowledgeBase to chat.
Create engaging and informative content packed with images, videos, and GIFs.
Enable KnowledgeBase Booster and let your customers browse help articles directly within a chat window.
Build a public help center that matches the design of your brand.
Benefits
Serve more requests and customers with handy knowledge base software that improves knowledge management and the agents’ workflow.
Create and manage internal policies, documentation, and guides and make sure everyone in your company is on the same page.
Product information at their fingertips lets agents quickly find solutions and resolve customer requests almost instantly.
Higher productivity, frictionless communication, and less time spent on repetitive issues drive down costs connected to customer support.
Let your customers find the answers themselves without contacting your agents. Anytime they need it.
Enhance your support team by enabling customers to solve simple issues on their own.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account.