PlayVox
Integrate LiveChat with PlayVox and measure the quality of your chats in enjoyable, hustle-free way.
Developed by LiveChat
Works with LiveChat
PlayVox is a Quality Assurance software which monitors customer service and support interactions across different communication channels. It tracks multiple ways of communications like chat, email, phone and social media. You can use personalized filters, scorecards or reports to analyze the quality of your support team's effort. PlayVox lets you also export data in CSV and Excel formats.
Key Features
Measure the quality of your chats
Measure the quality of customers interactions across your LiveChat. Check out how well your team performs straight in PlayVox panel – automatically and without any additional actions!
Easy installation
Dedicate a few minutes of your time to PlayVox integration and save a ton of it later! After few easy steps you'll be able to automatically analyze the good, the bad and the neutral chats performed by your team. And that applies to your tickets as well!
Benefits
Dig into the customer data to understand to provide better support
With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.
Improve the customer experience using the chat data
Integrate LiveChat with PlayVox and analyze the information about your customers like the most popular topics discussed in a chat!
Check the performance of your team in just a few clicks
With LiveChat integration for PlayVox, it’s easy to monitor customer engagements, conduct quality control of your online conversations.
Tutorial & Support
App tutorial and setup instructions how to use and properly configure this app with your Text account.
To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of PlayVox.