TalkDesk
Keep communication with customers and contact information in one place.
Developed by LiveChat
Works with LiveChat
Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. It gives a 360-degree view of a contact so that you can have more personalized conversations with customers and prospects. With Talkdesk, you can automate workflows, check live reports, and set up skills-based routing. It also provides you tools to make data-driven decisions. Talkdesk offers seamless integrations with tools such as Salesforce, Zendesk, Slack, Desk.com, and others.
Key Features
Enrich your call center with a chat!
With LiveChat for TalkDesk you can enrich your Call Center with a chat – give your customers the opportunity to contact you however they want. Because choice matters!
Easy installation
When integrating LiveChat with TalkDesk you can use a professional step-by-step tutorial, guiding you through the entire process of integration. What's more, the tutorial provides you with a handful of advices and tips&tricks, making it one of the most complete guides out there."
Benefits
"Know everything about the customer "
Using LiveChat and TalkDesk together makes it easy to manage all of your customer requests and follow-up activities from one place.
Deliver a more personalized customer experience
Synchronize visitor and chat information between both systems automatically to provide better support to customers, without switching tools.
"Boost your operators productivity "
View chat transcripts, offline messages and visitor details from LiveChat directly from the Talkdesk interface.
Tutorial & Support
App tutorial and setup instructions how to use and properly configure this app with your Text account.
To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of TalkDesk.