Customer communication centralized in one place
Bring online messaging apps together and provide the same customer experience across all digital channels.
Help your team be more efficient. Analyze chat duration for different agents, tags, and groups to see where you can improve.
Gain newsletter subscribers and easily follow up after chats using Campaign Monitor integration.
“Omnichannel” is no longer just a buzzword. It’s the way forward for businesses that care about customer relationships.
Because of all the data about a customer, like communication history, past orders, etc., omnichannel gives your customers a consistent experience, regardless of the channel they use. The omnichannel experience is also more user friendly. Customers can switch from one channel to another without worrying that they'll have to go through the process from the beginning.
Gather the most popular messaging apps under one roof and use omnichannel communication to your advantage.
Apps selected by
Paulina Spaccarotella
Product Manager